You only have to do one of the following two tasks.

Important: First read both tasks, then decide whether you want to do Task A or Task B.

You can write down your ideas on an extra sheet before you do the task on your exam paper.

To raise awareness for a political issue in your area, you wanted to order some printed

posters. But things did not go as planned.

Now you write an e-mail of complaint to the printing company. Include the following

aspects:

• the event you needed the product for

• your reasons for complaining

• your experience with the company’s hotline

• actions the company should take

Write about 200 words.

Subject: Complaint about delayed poster order

Dear Sir or Madam,

I am writing to complain about the poster order I placed with your company last week. I needed the posters for a public information event in my town that aimed to raise awareness about environmental protection and sustainable transport. The event took place last Saturday, and the posters were meant to inform people and attract more visitors.

Unfortunately, the posters did not arrive on time. According to the delivery confirmation, they should have been delivered two days before the event. However, they only arrived yesterday, which was far too late. As a result, we could not use them to promote the event, and this caused a lot of disappointment among the organizers.

I also tried to contact your hotline several times to ask about the delivery. Unfortunately, my experience was not very positive. I had to wait for a long time before someone answered, and when I finally spoke to an employee, I did not receive clear information about the status of my order.

Therefore, I kindly ask you to refund the costs of the posters or offer another suitable solution. I would also appreciate an explanation of what went wrong and how you plan to avoid similar problems in the future.

I look forward to your reply.

Best regards, [Name]